Great AC quality, low customer service

He only took five or ten minute to find the main cause of the problem with the air conditioning unit.

The other day I had a very interesting experience at my house. It was a Saturday morning at the time, and I woke up only to find out that my air conditioning unit had broken. It was a little bit stressful to have to deal with this on a saturday when I already had a full day planned to spend time with family and friends, but I decided to stay in positive spirits. I made a call over to the local HVAC ventilation, heating and cooling company to have them send somebody out to help right away. When this HVAC repair tech showed up I was amazed by how short and unfriendly they were. Out of all of my days working with this HVAC company I had never seen anyone as rude as this guy was. With that being said, I also had never had someone so skilled when it came to air conditioning repair than this guy. He only took five or ten minute to find the main cause of the problem with the air conditioning unit. Once the problem was identified, after twenty minutes my air conditioning unit was back to running like it was brand new. The minute that the unit kicked back on this HVAC repair tech told me that his job was done, and then he abruptly left. I still don’t know wether to call in to the HVAC heating and cooling company and leave a complaint or to give this guy a rave review. I always appreciate quality work, but would it hurt to be friendly at the same time?

 

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